Helping Tomorrow's Health Care Consumers
نویسنده
چکیده
Health care is changing dramatically for those who seek care and for those who deliver it. The Patient Protection and Affordable Care Act will bring health care coverage to millions of consumers who previously could not afford or did not want health insurance. For many people, the health benefit exchange experience will present them with a variety of choices and complexities to consider. These choices will be very individual and difficult. Others may need to make health care decisions, as individuals, perhaps for the first time. Tomorrow’s health care consumers will reflect great diversity in race, ethnicity, language, and culture. They will have varying experience and confidence to make health care decisions. Tomorrow’s health care consumers will be asked to make many difficult health care decisions and become more personally and financially accountable for their decisions. Experience and research has demonstrated that consumers are currently being overwhelmed by the flood of information they receive and by all the decisions they need to make. Tomorrow’s health care consumers will need, more than ever, simple, accessible, understandable, and actionable health communications. At UnitedHealth Group, we are aware of the role that health literacy plays in the provision of high quality, safe, effective, and efficient care. We appreciate the research that has explored the relationship between health literacy and access to and utilization of health care, provider and patient interaction, as well as self-care. Health insurers need information to answer the following questions:
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عنوان ژورنال:
دوره 18 شماره
صفحات -
تاریخ انتشار 2013